To have the person giving us our order complain about not being able to make money there was shocking and offensive given the $18 tip we had just been made to pay. Additionally, we got our order to go and an 18% tip was automatically applied. It’s wasn’t the same quality has it had been in the past. We got dinner at Double Cuts and got the lobster Mac n cheese and a burger. Unfortunately when discussing with guest services about the undelivered package they gave us the typical “oh that’s not my department” response. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.

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